Features March 2017

Mike Pettit – Ventura County, California

Waiting in line: it’s one of the great banes of twentieth century life. From the DMV to town hall to the hospital lobby—residents pay for services with their time as well as their money. Some local governments are trying to shrink lines by building apps that let residents register dogs, get building permits or learn […]

San Diego used citizen engagement to revamp its website

Not unlike the city itself, San Diego’s website has a warm, welcoming air. That wasn’t always the case, though. In 2009, the City of San Diego had an award-winning website, but trends and preferences change so quickly that, five years later, residents said it was outdated and difficult to navigate. The city took note and […]

Virtually uninterrupted growth for Caliber Collision

When Janet DeBerardinis joined Caliber Collision in July 2011, the company had 86 locations. Today it has more than 475. The smart technology framework that made that growth possible was built by a team headed by DeBerardinis. Caliber Collision is the largest collision repair company in the U.S. It’s striving to improve the image of […]

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