Features

Beginning last June, patients staying in the intensive care unit (ICU) of Pennsylvania’s Excela Health Westmoreland Hospital were given some spirit-raising news: they could now watch on-demand movies, check their e-mail and view tailored patient education materials through their televisions. Truth be told, Aaron Burd would prefer to talk about the other upgrades. The ones […]

Since its first known use in Polynesia more than 3,000 years ago, cane sugar has fueled and transformed the world, sparked wars and built empires—even altered human evolution, by helping our bodies better store fat. In 2017, the world produced more than 170 million metric tons of the granulated sweetener, the per-pound equivalent of 85 […]

This is Olive. Olive is an expert at creating purchase orders for the sourcing department. While you’re here, take a moment to meet Catherine. She reviews documents from hundreds of suppliers for incorrect delivery dates and other discrepancies. Oh, and we can’t forget Amy, who provides real-time chat support to employees across the company. Each […]

He’s heard stories about the most hard-to-please celebrities storming out of world-class resorts because the flowers on the table or the art on the walls weren’t to their liking. And how much angrier they were if the wet bar lacked the right beverages or the menu was too bland. That’s not to say many of […]

It’s the middle of February in Alberta, and the 18-wheeler you’re driving needs to stay ahead of a massive winter storm moving in just a few miles behind you. Suddenly, you see a “check engine” light flash on the dashboard, which could mean anything from routine maintenance to critical failure. Had this happened a few […]

Each day, more than 70,000 people traverse the four pedestrian footbridges connecting El Paso, Texas, and Mexico’s Ciudad Juarez. But the biggest link of all might be the one running just beneath the ground below. Namely: miles of fiber-optic cable—and all the terabits of data coursing within—designed to bring organizations on both sides closer than […]

The petroleum shipping industry can be cyclical in nature, ebbing and flowing with global oil’s supply and demand. Adding to that challenge are the shifting tides of the world economy—and those tides are certainly moving—with unpredictable weather conditions, geopolitical events, acts of God and regulatory changes. To survive this volatility—even thrive—a shipping company needs a business strategy for managing uncertainties and […]

Who knew the desire to sell wild Maine blueberry jam in 1991 would burgeon into a booming business with 21st century tech demands in every phase of its operations? That’s the story of Stonewall Kitchen, where the first products were sold at a Portsmouth, New Hampshire, farmers market. Founders Jim Stott and Jonathan King would […]

WOM launched four years ago with a series of edgy, contemporary ads: scantily-clad women trading blows in a boxing ring; young executives flinging contracts and clothes from office windows; female drummers in haute couture rocking out; welders, assembly line workers and toll-takers literally breaking out of the confines of their professions. The goal was to […]

It’s been a standing joke in so many sitcoms in which a wedding is being planned. “I should have eloped,” exclaims the bride-to-be, her already frazzled mind nearly taxed to the limit by the many complexities of what should be the happiest day of her life. Which needn’t be the case, says the man who, […]