Features December 2021

Niel Smith – State of Alaska

Est. reading time: 5 mins

It’s Dec. 31 and the clock just struck midnight, ringing in the new year—and the opening of State of Alaska’s online form to purchase a state fish and game license. Since 2011, except for 2019 and the pandemic, Alaska has annually issued well over 800,000 licenses to residents, non-residents, professionals and commercial crews. The thousands […]

Kenyatta Powers Rucker – Maryland Department of Human Services

Est. reading time: 4 mins

This was no ordinary day in the classes at a Baltimore County family life center. Not with 100 students and their parents learning how to build a PC and writing code. Not with IT professionals from the public and private sector volunteering to teach and share their experiences about careers in IT. The event was […]

Christine Vanderpool – Florida Crystals

Est. reading time: 4 mins

Prior to taking over strategy and architecture within IT, Christine Vanderpool would receive requests for similar programs or systems from multiple departments. For example, some of Florida Crystals’s workforce wasn’t part of the company email system and often was left out of important communications. Around the same time Vanderpool began setting up their email accounts, […]

Craig Buesing – Colorado Secretary of State’s Office

Est. reading time: 4 mins

Leading up to the 2020 election, IT staff from each of Colorado’s 64 counties had weekly calls to ensure they had strong technology to support processes such as voter registration, vote tallying and the dissemination of results. The calls allowed everyone to share best practices and current threats, and they allowed staff to talk through […]

Darlene Clapham – York Catholic District School Board

Est. reading time: 4 mins

Her primary responsibility may be ensuring reliable and secure infotech at a Canadian school district, but Darlene Clapham isn’t one to silo herself in education. IT being such an evolving subject, she’s always looking for new insight while sharing her own. “I’ve always had this philosophy that if you want to learn about other industries, […]

Pramesh Naik – Troutman Pepper

Est. reading time: 4 mins

The global pandemic shut down many things, but it didn’t halt the planned merger of two firms—Atlanta-based Troutman Sanders and Philadelphia-based Pepper Hamilton—which became Troutman Pepper on July 1, 2020. Nine months earlier, CIO Pramesh Naik had begun work on the project. Having been with the firm for two years at that point, he was […]

Jim Culbert – Duval County Public Schools

Est. reading time: 4 mins

When the IT department at Duval County Public Schools made a remote learning platform seven years ago, it was intended to be used in case there was a hurricane and students couldn’t come in. With the help of Microsoft, the platform had custom coding and was used to send emails or post on message boards. […]

Martín Vera – Seguros SURA

Est. reading time: 4 mins

If pipes burst in your building, you’d want to be insured yesterday, not tomorrow. Time is of the essence, says Martín Vera, who the past eight years has led digital transformations in the financial and insurance industries. He’s also helped generate new digital sales channels and enhanced the relationship of customers to self-service channels—think websites, […]

Robert McQueen – Township of Franklin, New Jersey

Est. reading time: 4 mins

When the COVID-19 pandemic resulted in work from home mandates, for some employees, it was a blessing in disguise allowing them to spend more time with family and less money on gas. For the five people working in the information technology department for the Township of Franklin, New Jersey, it was a challenge they’d never […]

Shannon Lawson – City of Phoenix, Arizona

Est. reading time: 4 mins

Shannon Lawson can chat at length about ways cybercriminals breach systems and networks. Chief information security officer and chief privacy officer for the city of Phoenix, he was trained in information warfare and cybersecurity by the U.S. Navy and National Security Agency and understands network breaches can result from simple mistakes. He also knows how […]

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