Features Entertainment

Henry Tran – 6Connex

Est. reading time: 4 mins

It’s a trade show the organizers have eagerly awaited—an in-person event that was impossible to consider before because of the COVID-19 pandemic. Attendees from around the U.S. are signing in at kiosks, smiling as they clip on nametags and greet colleagues they haven’t seen for so, so long. Here’s the catch: Just as many attendees […]

Bill Oliver – Agua Caliente Band of Cahuilla Indians

Est. reading time: 4 mins

The flashing lights and ringing bells still let everyone know you’ve won big at the slot machine. But there are subtler ways guests benefit when they visit casinos run by the Agua Caliente Band of Cahuilla Indians, says Bill Oliver. The nation’s CIO since 2005, he’s adding features like wireless technology and easier payments, timing […]

Matthew Levin – Worcester Red Sox

Est. reading time: 4 mins

The team’s boss being a dedicated baseball man, he has a pet peeve about long lines at the concessions. A fan’s attention should be on the field, Larry Lucchino makes clear as President/CEO Emeritus of the Boston Red Sox, and as the principal owner and chairman of its top minor league affiliate. Besides, it’s bad […]

Bryan Bishop – Pyrotecnico

Est. reading time: 5 mins

The Kings of Leon are playing to a full house—actually, it’s a full field. The night is getting chilly, but as the bottles are passed and the red Solo cups are filled, the crowd’s warmth spreads like the wail of the fiddle. As the band reaches its crescendo, the night sky behind the stage platform […]

Miguel Borbolla – OCESA

Est. reading time: 4 mins

If you attended this same music festival a few years ago, the queues for beer and food stretched for half a football field and the bathroom lines weren’t much better. The Wi-Fi was spotty at best, making it hard to communicate with your group. Even the setup of the stages seemed slipshod, with masses of […]

Karel Cuevas – Ventura Entertainment

Est. reading time: 4 mins

Taken together, the 14 properties owned and operated by Ventura Entertainment—one of Latin America’s biggest and most popular amusement park and attraction operators—represent a wild technology landscape. Everything from amusement parks and aquariums to extreme sports venues and, by 2020, golf courses as well. Who better to tame it than an IT veteran with a […]

Nathan Hunstable – Cinergy Entertainment Group Inc.

Est. reading time: 5 mins

A night at the movies isn’t what it used to be. Not for the younger set that expects more than just picture and popcorn. Same goes for a trip to the bowling alley. Or to a video arcade. It’s not just about pins and Pac-Man. Indeed the whole idea of family-style entertainment is fast evolving. […]

Tom Tanase – Bowlero Corporation

Est. reading time: 5 mins

Thirty years ago, the most obvious sign that your local bowling alley had arrived on the cutting edge was whether those old-fashioned score cards—hand written on plastic sheets and projected onto a blurry screen—had finally been replaced by a keyboard. Today, America’s 10-pin pastime is in the midst of a full-on makeover, powered by high-tech […]

Bob Hughes—New York Racing Association

Est. reading time: 6 mins

Having completed the exceedingly rare Triple Crown on June 9 at Belmont Park, Justify didn’t make it to the Saratoga Race Course for the start of its 40-day summer season the following month. Seems the prize thoroughbred’s right front leg was swollen and his owners didn’t want to put him at further risk. Besides, Justify […]

Palace Sports and Entertainment

Est. reading time: 5 mins

Professional sports franchises have been unsung pioneers of technology for decades. There is a lot of money at stake and a high volume of data-producing traffic at games—conditions that are ripe for data analytics. Chris Pittenturf is vice president of data and analytics for Palace Sports and Entertainment (PS&E), which owns the Detroit Pistons, and […]

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