Case Studies Executive Profiles

City of Naperville, Illinois

When Naperville launched Pulse Point Response in July 2016, it was the first city in Illinois to implement the life-saving mobile app. Pulse Point Response allows people who are CPR-certified to be notified when there is an emergency in their immediate area, and has created a city-wide safety net of first responders. So far, over […]

Stacey Aldrich – Hawaii State Public Library System (HSPLS)

Growing up with a historian for a father and later working for a futurist think tank in Washington, D.C., Stacey Aldrich has spent a lot of time considering where people have been and where they’re headed. Her conclusion? We don’t change as quickly as we think. Her interest in the past and present has fostered […]

Look beyond manufacturing to Indiana’s tech culture

In 2016, Salesforce.com Inc., one of the largest cloud computing companies in the United States, leased Indiana’s tallest building as part of the company’s expansion. The newly named Salesforce Tower, located in downtown Indianapolis, will bring hundreds of high-paying technology jobs to the state in areas like engineering, finance and IT. That development surprised many […]

Laurie Panella – Milwaukee County

“It’s been crazy today,” says Laurie Panella, answering her phone for a Toggle interview. She’s just gotten out of a meeting on a new ERP system and needs to return a string of phone calls from the week before. “Oh, what am I saying? It’s been crazy the past two years because the IT department’s […]

Michelle Kaufman – Distribution Management

When something is done well, it looks easy. Such is the case when logistics company, Distribution Management, receives, packs and delivers an order in one or two days, shipping to anywhere in the U.S. The company reaches coast to coast and border to border, all from only five centers in Texas, Pennsylvania, California, Missouri and […]

Richard Hannah – Gibsons

Since 1953, Gibsons has been one of those essential but somewhat low-key companies. As a midstream energy company, it stores and ships crude oil and other petroleum products from production exploration companies in the North American basin to consumer markets downstream. Without Gibsons, countless industrial operations would be out of oil and out of luck. […]

Terri Bettinger – Franklin County, Ohio

After 26 years working with banking giants like JP Morgan and Citigroup, Terri Bettinger had an epiphany. “If I’m going to be a workaholic, then I want to bring my passion and work ethic to benefit my local community,” she says. She’s been CIO of Franklin County, Ohio, for two years now, and has leveraged […]

Peter Wallace – Chesapeake, Virginia

Peter Wallace knows that, when it comes to city governments, technology is the easy part. Change is the challenge. Wallace can say that with confidence. He led tech initiatives in the private sector for 17 years, and he’s led IT departments at the municipal and county levels in North Carolina, Florida and Virginia, where he’s […]

San Diego used citizen engagement to revamp its website

Not unlike the city itself, San Diego’s website has a warm, welcoming air. That wasn’t always the case, though. In 2009, the City of San Diego had an award-winning website, but trends and preferences change so quickly that, five years later, residents said it was outdated and difficult to navigate. The city took note and […]

John B. Halbert Jr. – Shelby County

Lower labor costs and a slew of state and local incentives enticed Electrolux into looking at the greater Memphis, Tennessee, area in 2010 as a possible place to relocate its Quebec manufacturing plant, but when the Swedish-owned high-end appliance maker wanted an in-depth look at possible construction sites, it didn’t get far. Seems that Shelby […]

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