Features Financial Services

Guru Rao – FBAlliance

Comparing and buying home insurance has never been easier. Gone are the days of flipping through phone books or trusting a friend’s referral. In its place: hundreds of aggregating websites that filter quotes into easily scrollable pages. That’s the user side. Behind the scenes, though, these comparison platforms, and the buying behavior they create, have […]

Scott Blake – Bangor Savings Bank

Scott Blake doesn’t run up too large a bar tab on his Bangor Savings Bank credit card. Perhaps once a month he’ll treat members of his prized info-tech team to a beer at one of Bangor’s brew pubs. But that’s only when, at the end of a weekly vulnerability scan, there have been no causes […]

Donna Ross – Radian Group

You know the cyberthreats are out there, only you can’t see them. So you wait, praying your defenses hold up, building your walls ever-higher. It’s a view that has long been standard in cybersecurity circles, with institutions from hospitals to governments emphasizing their preparedness for the inevitable attacks. But what if hunkering down is no […]

Tom Flitter – TASC

It’s up and running at federal offices everywhere and continues to be fine-tuned; a paperless charitable program put in place by a Wisconsin company whose high-tech expertise had long spared many a headache at human resources departments in the private sector. That company is Total Administrative Services Corp., better known as TASC, operating out of […]

Yvonne Scott – Crowe Horwath LLP

Anyone who owns or runs a business understands how complicated the process of accounting can be. The bigger the company in question, the longer the ledger gets, the more complex that bookkeeping process becomes. The same applies to other, equally intricate areas: taxes, risk management, auditing, even performance assessment. Indeed, there’s a reason many multi-million […]

Michele Buschman – American Pacific Mortgage

As a mortgage originator, beginning the workday can feel like an all-sides onslaught of correspondence and paperwork. Open Outlook to check your email. Now pull up the calendar. Oh, and don’t forget to download those new guidelines from Fannie Mae’s website. Minimize. Maximize. Repeat until you develop carpal tunnel syndrome. Now imagine working for American […]

Bill Packer – American Financial Resources Inc.

Bill Packer learned early on—just as the dot-com era was emerging—how transformational technology can be for business. (He’s “that old,” he quips.) Still, due to its cyclical nature, his chosen industry, mortgage lending, has been notably behind the curve when it comes to technological advancements. This is precisely why he was chosen to serve as […]

Greg Owen – Western Reserve Group

The idea sounds simple enough: leveraging cutting-edge software to simplify and optimize your company’s operations. For Western Reserve Group (WRG), an Ohio-based insurance provider servicing more than 170,000 customers in the personal, commercial and farm sectors, it’s meant a near-total overhaul of the firm’s internal processes—from claims to customer service. Using software provided by Guidewire, […]

Eugene Vatnik – Rockingham Group Insurance

Shopping for car insurance can often feel like a shell game, where even an impeccable driving record—no accidents, no speeding tickets—doesn’t guarantee competitive rates. Even worse, one minor accident could peg you with a sky-high rate for years, subsequent sterling record be damned. Now imagine getting a lower bill for parking your car eight hours […]

Kevin Miller – Missouri Employers Mutual

If a workers’ compensation insurance company tries to greatly decrease the amount of claims filed by its clients by encouraging them to be safer at work, won’t the agency eventually put itself out of business? “I think [the industry has] a long way to go before that happens,” says Kevin Miller, the CIO of Missouri […]

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Spring II 2018

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