Case Studies Financial Services

Greg Owen – Western Reserve Group

The idea sounds simple enough: leveraging cutting-edge software to simplify and optimize your company’s operations. For Western Reserve Group (WRG), an Ohio-based insurance provider servicing more than 170,000 customers in the personal, commercial and farm sectors, it’s meant a near-total overhaul of the firm’s internal processes—from claims to customer service. Using software provided by Guidewire, […]

Eugene Vatnik – Rockingham Group Insurance

Shopping for car insurance can often feel like a shell game, where even an impeccable driving record—no accidents, no speeding tickets—doesn’t guarantee competitive rates. Even worse, one minor accident could peg you with a sky-high rate for years, subsequent sterling record be damned. Now imagine getting a lower bill for parking your car eight hours […]

Kevin Miller – Missouri Employers Mutual

If a workers’ compensation insurance company tries to greatly decrease the amount of claims filed by its clients by encouraging them to be safer at work, won’t the agency eventually put itself out of business? “I think [the industry has] a long way to go before that happens,” says Kevin Miller, the CIO of Missouri […]

Gregory Chi – Mortgage Guaranty Insurance Corporation (MGIC)

Before 1957, private mortgage insurance didn’t exist in the United States. Then a Wisconsin real estate attorney, Max H. Karl, noticed an alarming number of his clients were defaulting on their mortgages and a light bulb went off. He secured funding from friends, families and partners, and in 1957, started the Mortgage Guaranty Insurance Corporation […]

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Spring I 2018

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