Features Financial Services

Bill Packer – American Financial Resources Inc.

Bill Packer learned early on—just as the dot-com era was emerging—how transformational technology can be for business. (He’s “that old,” he quips.) Still, due to its cyclical nature, his chosen industry, mortgage lending, has been notably behind the curve when it comes to technological advancements. This is precisely why he was chosen to serve as […]

Bobby Singh – TMX Group

It doesn’t seem that long ago when technology first piqued the interest of Bobby Singh. “I remember when I was in my late teens and realizing that I could build my own PC,” he recalls during a conversation with Toggle this past June. “It was a milestone for me.” But the India-born and U.S.-raised Singh […]

Chad Ritchie – Solarity Credit Union

If you’ve ever filled out an online feedback or comment form—whether your opinion happens to be positive or negative—the thought has undoubtedly crossed your mind: “Why am I even bothering? No one is actually going to read this.” But Solarity Credit Union prides itself on that very practice. The financial institution reads—and more importantly, digests—all […]

Daniel Colin – Union de Credito Concreces

In Mexico, where a growing economy has made securing a loan more arduous—and competitive—than ever, Chief Technology Director  Daniel Colin and his team aren’t merely improving the business loan process; they’re taking it to another level at Union de Credito Concreces (UCC). “The tools we have allow us to be much faster and more efficient […]

Donna Ross – Radian Group

You know the cyberthreats are out there, only you can’t see them. So you wait, praying your defenses hold up, building your walls ever-higher. It’s a view that has long been standard in cybersecurity circles, with institutions from hospitals to governments emphasizing their preparedness for the inevitable attacks. But what if hunkering down is no […]

Doug Duncan – Columbia Insurance Group

There was no need for Doug Duncan to be a disruptor when he stepped into the role of CIO at Columbia Insurance Group in August 2017. The midsized commercial property and casualty insurer in Columbia, Missouri, was already a stable operation bolstered by a capable info-tech department of nearly 50. So the midcareer technologist’s responsibilities […]

Edward Chuang – Logix Federal Credit Union

It’s as if the universe planted a big yellow “JUMP!” sign right in front of you, the prospective homeowner: a hip two-bedroom bungalow a three-minute walk from town. You can just feel the applications pouring in. By 2019, if you happen to have Logix Federal Credit Union’s mobile app, a quick photo could bring you […]

Eugene Vatnik – Rockingham Group Insurance

Shopping for car insurance can often feel like a shell game, where even an impeccable driving record—no accidents, no speeding tickets—doesn’t guarantee competitive rates. Even worse, one minor accident could peg you with a sky-high rate for years, subsequent sterling record be damned. Now imagine getting a lower bill for parking your car eight hours […]

Fred Coia

Fred Coia is the Chief Strategy Officer with Shaw Systems Associates. He has occupied numerous technology leadership positions in which he has led the transformation of the business. As a CIO or chief technology officer, it can feel like your peers are always getting farther and farther ahead of you as they adopt exciting-sounding methodologies […]

Fred Howard – Clark County Credit Union

Fred Howard can spot the red flags. Understands the trends like a mastered second language. The enemy’s tools, tactics and motives: encountered them all. But according to Howard, chief technology officer at Clark County Credit Union (CCCU), the most effective way of relaying the importance of cybersecurity to the organization’s 195 employees isn’t to frighten […]

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