Features Government

William Zauner – JAMS

In an age when giant tech companies like Upwork and Uber pop up in rapid succession and employees hop from one job to the next, William Zauner is frequently asked what’s kept him working at JAMS for 29 years. His response? “It isn’t one company, it has been many different companies over the years,” Zauner, […]

Jerome Smith – North Carolina Department of Revenue

The building may look like a veritable fortress, but the cybersecurity assault is unrelenting—and all eyes are upon the North Carolina Department of Revenue (DOR), monitoring their next move. What happens here in terms of protecting state and federal tax information and financial data could be a first in a nationwide initiative, according to Jerome […]

Nelson Moe – Commonwealth of Virginia + VITA

In the eyes of many Americans, democracy is a given. It’s our sacred birthright, deeply rooted and permanent, helping define who we are as people, as citizens, as a country. Spend 30-plus years deep inside the system like Nelson Moe has, and you might have a different perspective. Democracy isn’t foolproof; it’s fragile—and, if you […]

Maria Sanchez – State of New Mexico

She figured to be in career-changing mode sooner rather than later. Not out of desperation, though. Maria Sanchez was holding down two high-profile positions—general counsel for the New Mexico Department of Information Technology and state CIO. Quite a two-fer for a 31-year-old. Or for anyone. Lest one find that resume too impressive, Sanchez will remind […]

Lee Allen – State of Kansas

It’s time for that most loathed of citizen rituals: spending an entire afternoon watching that digital red counter as you wait to renew your driver’s license: 17, 18, 19, at a rate of roughly one tick every three minutes. By the way, you’re number 72. If you happen to live in the State of Kansas, […]

Youri Assi Antonin – State of Maine

If you ask Youri Assi Antonin, he’ll tell you the world’s most impressive technology isn’t artificial intelligence or fusion power. It’s not neural networking or molecular assemblers. It’s not even the Hubble Space Telescope, a machine so powerful it can see galaxies 13 billion light years away. Indeed, it’s something far more advanced—and beautiful. “The […]

Rishma Khimji – City of Reno

Every business owner dreads the permitting process. Depending on the space’s size and location, dozens of documents and licenses might be required. Fire safety, air and water pollution control, sales tax paperwork, health department checks: It’s enough red tape to mummify the building (that’s a code violation, by the way). In Reno, Nevada, all you […]

Aleta Jeffress – Aurora, Colorado

It’s among the most desirable cities anywhere, mile-high Aurora, Colorado, at least for the financially secure and gainfully employed. But the long winters can make it very inhospitable for the homeless. And that’s when the U.S. Department of Housing and Urban Development requires a Point-in-Time tally of sheltered and unsheltered homeless persons. The count must […]

David Bessen – Arapahoe County

For years, residents of Colorado’s Arapahoe County who were eligible for subsidies, including food stamps and shelter assistance, would have to wait a week or more before their benefit application was processed. During the Great Recession, in particular, when need spiked and the old systems were taxed, those lag times could prove the difference between […]

John Daane—Emerald Coast Utilities Authority

What a difference a few years makes, John Daane had to be thinking on the last Thursday in June, when the Emerald Coast Utilities Authority’s five-member board very routinely OK’d his request to replace its Enterprise Resource Planning software. “I expected some questions and further discussion,” mused the Dutch-born, info-tech director of the local government […]

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Summer II 2019

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