Features Government

There are lots of things that can be borrowed from the LeRoy Collins Leon County Public Library System in Florida—but 80 laptops at once? It happened in response to the COVID-19 pandemic, says Leon County CIO Michelle Taylor. In truth, the Dell laptops the library ordered to replace desktops were redirected because they had not […]

While it may not be a Dickensian “best of times, worst of times” scenario, there’s no doubt that 2020 turned much of what state governments do squarely on its head. With increased demands for services during the COVID-19 pandemic, coupled with new regulations limiting how state employees could interact with those in need, Tracy Barnes […]

When Frank Quintana took his infotech background to the city of Miami Beach in the summer of 2014, it marked his first foray into the public sector. “My biggest professional challenge,” he told Toggle this past January. “I was comfortable with the tech, but it was a challenge to manage an extremely experienced team all […]

Just consider the sheer numbers: A coverage of 5 million people across 300,000 workplaces; 250,000-plus processed claims a year; and literal mountains of paperwork—2.3 million pieces of physical mail or faxes received in 2018 alone. At more than 100 years old, the Toronto-based Workplace Safety and Insurance Board (WSIB) is one of the largest insurance […]

It’s a normal Saturday morning in South Florida. The grass is wet with dew. The sun is shining. And on a street corner, a construction crew is tearing up the sidewalk and asphalt to replace pipes in the underground storm drainage system. In many parts of the country, this type of project would happen without […]

This is not your everyday IT department that Daniel Caban oversees. Not when the FBI and Florida Department of Law Enforcement routinely need the vital statistics he stores while helping fund the technology they use. Not when video captured by personnel during a regular shift can become the backbone of a criminal prosecution. And not […]

COVID-19 threatens more than one’s physical health. There’s also a virtual risk from opportunistic online viruses—some of which seem tailor-made to exploit the current crisis. So says Texas A&M CISO Danny Miller, whose responsibilities have covered the 11-school Texas A&M University System and eight state agencies since 2014. In 2019 he added another title to […]

It’s not as though Steve Ratliff wasn’t making inroads at one of Detroit’s oldest law firms. In the year since he’d become chief information officer at Butzel Long, he’d re-energized its IT structure and department, tweaking here and overhauling there, while bringing outsourced operations back in-house and adding some key personnel. “Those changes were timely. […]

It may seem a small county tucked away in New York along the Pennsylvania border, but Broome County government has pretty big tech needs, says CIO Jim Dutcher. “We have such a diverse set of customers and end users,” he says. “We need to be as nimble and as agile as any high-tech company you […]

While the systems were functioning quite capably when Peter Parsan assumed the role of director of information technology solutions at a Canadian municipality in April 2019, his bosses saw a growing need to use IT to foster more efficiencies and service improvements for the Region of Peel northwest of Toronto. Among other priorities, Parsan was […]