Features Government

Aleta Jeffress – Aurora, Colorado

It’s among the most desirable cities anywhere, mile-high Aurora, Colorado, at least for the financially secure and gainfully employed. But the long winters can make it very inhospitable for the homeless. And that’s when the U.S. Department of Housing and Urban Development requires a Point-in-Time tally of sheltered and unsheltered homeless persons. The count must […]

Andrew Buss – City of Philadelphia

For some, the term “innovation management” may seem like a sign on a Disney Studios office door. But Andrew Buss, Philadelphia’s Deputy Chief Information Officer for Innovation Management, sees his role as trying to change the way municipal government works. “There are a lot of ways to define innovation,” Buss says. “For us, innovation is […]

Archana Vemulapalli – Washington DC

Not quite Maryland, not quite Virginia, Washington D.C. may be its own kingdom stationed on the Potomac, but it faces technology challenges similar to those of any other major metropolis, including tight budgets and a lack of access to digital devices for low-income residents. If anything, the challenges may be more pervasive in the nation’s […]

Brent Messer – City of Chattanooga

They’ve come a long way from storing property tax records in antiquated computers with green screens, unconnected to the internet. Brent Messer talks about those computers to show how Chattanooga, Tennessee, government worked—or didn’t work—with technology when he joined it in 2014. In the seven years since Messer became CIO, he and his team of […]

Dan Raiha – Idaho Department of Lands

You might say Dan Raiha uses tech to help people see the forest for the trees. The CIO for the Idaho Department of Lands makes sure Idaho uses data to best manage 2.5 million acres of land. That’s a perfect role for an Idaho native with a degree in mathematics and a deep appreciation for […]

Daniel Caban – Osceola County Sheriff’s Office

This is not your everyday IT department that Daniel Caban oversees. Not when the FBI and Florida Department of Law Enforcement routinely need the vital statistics he stores while helping fund the technology they use. Not when video captured by personnel during a regular shift can become the backbone of a criminal prosecution. And not […]

Danny Miller – Texas A&M University System/Texas Division of Emergency Management

COVID-19 threatens more than one’s physical health. There’s also a virtual risk from opportunistic online viruses—some of which seem tailor-made to exploit the current crisis. So says Texas A&M CISO Danny Miller, whose responsibilities have covered the 11-school Texas A&M University System and eight state agencies since 2014. In 2019 he added another title to […]

Darnell Smith – Raleigh, N.C.

As a young man, D. Darnell Smith recognized the growing importance of info-tech, deciding to major in computer science rather than accounting at North Carolina Agricultural and Technical State University, and finding opportunities aplenty to ply that skill post-graduation. After long stretches of distinguished performance with E.I. DuPont and Elster Group, Smith opted for the […]

David Bessen – Arapahoe County

For years, residents of Colorado’s Arapahoe County who were eligible for subsidies, including food stamps and shelter assistance, would have to wait a week or more before their benefit application was processed. During the Great Recession, in particular, when need spiked and the old systems were taxed, those lag times could prove the difference between […]

Debbie Acosta and Tony Batalla – City of San Leandro, California

The start of San Leandro, California’s, technology revolution can be pin-pointed almost to the day. In 2011, Dr. Patrick Kennedy, the founder and CEO of OSIsoft, the city’s largest tech company, which specializes in installing its trademarked “PI system” for private companies and public organizations, approached City Hall with an idea to install fiber optics […]

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