Features Government

Michelle Taylor – Leon County Government

There are lots of things that can be borrowed from the LeRoy Collins Leon County Public Library System in Florida—but 80 laptops at once? It happened in response to the COVID-19 pandemic, says Leon County CIO Michelle Taylor. In truth, the Dell laptops the library ordered to replace desktops were redirected because they had not […]

Nelson Moe – Commonwealth of Virginia + VITA

In the eyes of many Americans, democracy is a given. It’s our sacred birthright, deeply rooted and permanent, helping define who we are as people, as citizens, as a country. Spend 30-plus years deep inside the system like Nelson Moe has, and you might have a different perspective. Democracy isn’t foolproof; it’s fragile—and, if you […]

Peter Parsan – Region of Peel

While the systems were functioning quite capably when Peter Parsan assumed the role of director of information technology solutions at a Canadian municipality in April 2019, his bosses saw a growing need to use IT to foster more efficiencies and service improvements for the Region of Peel northwest of Toronto. Among other priorities, Parsan was […]

Rishma Khimji – City of Reno

Every business owner dreads the permitting process. Depending on the space’s size and location, dozens of documents and licenses might be required. Fire safety, air and water pollution control, sales tax paperwork, health department checks: It’s enough red tape to mummify the building (that’s a code violation, by the way). In Reno, Nevada, all you […]

Ron McKenzie – City of Deerfield Beach

It’s a normal Saturday morning in South Florida. The grass is wet with dew. The sun is shining. And on a street corner, a construction crew is tearing up the sidewalk and asphalt to replace pipes in the underground storm drainage system. In many parts of the country, this type of project would happen without […]

Samantha Liscio – Workplace Safety and Insurance Board

Just consider the sheer numbers: A coverage of 5 million people across 300,000 workplaces; 250,000-plus processed claims a year; and literal mountains of paperwork—2.3 million pieces of physical mail or faxes received in 2018 alone. At more than 100 years old, the Toronto-based Workplace Safety and Insurance Board (WSIB) is one of the largest insurance […]

Shane McDaniel – City of Seguin, Texas

It takes a certain amount of absurdity, Shane McDaniel acknowledges, to purposely break technology that’s long worked reasonably well and commit to a complicated and costly upgrade. Especially in the public sector, which is where McDaniel has plied his infotech expertise and leadership the past two years as the first IT director of the south-central […]

Steve Ratliff – Butzel Long

It’s not as though Steve Ratliff wasn’t making inroads at one of Detroit’s oldest law firms. In the year since he’d become chief information officer at Butzel Long, he’d re-energized its IT structure and department, tweaking here and overhauling there, while bringing outsourced operations back in-house and adding some key personnel. “Those changes were timely. […]

Tracy Barnes – State of Indiana

While it may not be a Dickensian “best of times, worst of times” scenario, there’s no doubt that 2020 turned much of what state governments do squarely on its head. With increased demands for services during the COVID-19 pandemic, coupled with new regulations limiting how state employees could interact with those in need, Tracy Barnes […]

Travis Cutright – City of Mesa

It’s not Tokyo or New York, but for Chief Information Officer Travis Cutright, the IT amenities currently being rolled out in Mesa, Arizona—the 35th largest city in the U.S.—are as cutting-edge as they come. There’s a mobile app that allows users to access and pay their utility bills from anywhere, high-speed networks in neighborhoods where reliable […]

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