Case Studies Healthcare

BrightStar Care

Just as the numbers are staggering, so are the margins for error. Roughly 12 million people receive homecare in America. To deliver that service, homecare workers drive an estimated 5 billion miles to and from their patients. Those workers must keep track of myriad medications and constantly changing health conditions—even a simple oversight or miscommunication […]

Regional Health

When Brent Phillips joined Regional Health as president and CEO early in 2015, he convened a meeting of his boards, the executive team and medical staff leadership. He organized four teams, each with a focus: patient and family experience, culture of safety and quality care, physician and caregiver engagement, and community and financial stewardship. He […]

Children’s Hospital Los Angeles

There’s no denying that IT jobs can be stressful, and CIOs handle those stressors in different ways. For Steve Garske, witnessing—and contributing—to the life-saving work done by Children’s Hospital of Los Angeles (CHLA) is enough to push ahead. “Whenever I have a rough day, I’ll just walk the halls to gain perspective. Watching all of […]

DentalPlans.com

In the height of the dot-com boom, an e-commerce entrepreneur and the son of a dentist joined forces to create DentalPlans.com. They asked: how can we harness the power of the internet to help people access dental care more efficiently, and, ultimately save them money? Almost 20 years later, DentalPlans.com is the largest online marketplace […]

Gregg Martin – Arnot Health

For years the emergency department staff at Arnot Health, a New York-based health care system, wanted an emergency department information system (EDIS). For years, Arnot’s Chief Information Officer (CIO) Gregg Martin said “no” to this. It might seem counterintuitive that a CIO would deny users a new technology, but Martin knows that technology is worthless […]

Lee Werner – Eye Associates of New Mexico

Since 1976, Eye Associates of New Mexico (EANM) has been providing leading eye care to patients throughout the Southwest as one of the region’s largest ophthalmology medical practice groups. With 50 doctors practicing in 15 locations, two ambulatory surgery centers and 12 optical shops, EANM offers a full range of ophthalmology services across the state. […]

Craig Richardville – Carolinas HealthCare System

For many people, getting access to the right medical care at the right time, for the right price, by the right physician clinician is a challenge. Patients want their medical care and access to be as easy as booking an airline ticket or reserving a table at the restaurant. That’s according to Craig Richardville, Chief […]

Pamela Banchy – Western Reserve Hospital

Long before she worked in IT, Pamela Banchy was a nurse. She spent 14 years at the University Hospitals of Cleveland where her excellent communication skills helped her establish strong relationships with patients and physicians. That ability prompted Banchy’s supervisor to approach her with a bluntly worded job offer that ushered her into the tech […]

Daniel Morreale – Hunterdon HealthCare

Daniel Morreale uses an apt metaphor to describe the task of implementing new technologies: It’s a little like building an ocean liner when it’s in the midst of crossing the ocean. The key is to make change while in motion, carefully, efficiently—and without sinking the ship. That’s true from both a technical standpoint and a […]

David Parker – Magnolia Regional Health Center

The integration of health information technology into primary care includes a variety of electronic methods that are used to manage information regarding people’s health and health care, for both individuals and groups of patients. The use of health IT can improve the quality of care, even as it makes health care more cost effective. With […]

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