Case Studies Healthcare

Michael Ricci – Massachusetts Eye and Ear

Forget the value of a dollar; tech entrepreneurs quickly learn the value of a minute. It’s among the lessons Michael Ricci remembers learning during the 27 years he spent running his own software consulting company. “For my team, I was human resources. I was payroll. I was every department and worked seven days a week, […]

Eric Brosius – HRHCare

In the early 1970s, four mothers in Peekskill, New York, grew tired of taking an hour-long bus ride to reach the nearest county hospital. Faced with no alternatives, they decided to build one, and with help from community members and grant funds, they opened the Peekskill Area Ambulatory Health Center in 1975. Now called Hudson […]

Tom Morgan – NHS Human Services Inc.

For as long as most people can remember, the routine at the doctor’s office has been the same: show up, wait in the waiting room, get taken to an exam room, have a nurse record vitals, wait some more, and then, finally, the doctor comes in. It may be effective, but it includes a lot […]

Skip Rollins – Freeman Health System

It’s not often that healthcare is compared to retail, but as hospitals and clinics become more reliant on technology to provide streamlined services, Leonard “Skip” Rollins says his staff is all about providing an “Amazon experience.” “When it comes to patient education and scheduling, it’s becoming more on demand than ever before, and from an […]

Phil Campbell – CalvertHealth Medical Center

When it comes to information technology and security, healthcare systems can face quite the quandary. First and foremost, they are beholden to protect the massive amounts of sensitive patient data that is constantly being collected throughout their facilities. But just as crucially, it’s their duty as medical professionals to ensure their researchers and physicians have […]

Randall Frietzsche – Denver Health Medical Center

The complexities of his high-stakes position notwithstanding, Randall Frietzsche has a refreshing way of reducing what he does to easily understood terms. “I’ve got a sheepdog mentality,” says the man who insists on being addressed as Fritz, while overseeing cybersecurity for Denver Health Medical Center—a position he’s held since June, after serving in similar roles […]

Scott Segerstrom – Christie Clinic

In today’s corporate healthcare environment, there is usually a hierarchy between the doctors and the management, but in the case of Christie Clinic your doctor also happens to own the place. Christie Clinic is a physician-owned medical practice with 17 locations in east-central Illinois. The clinics provide primary care services as well as a multitude […]

Brett Luna – Healthesystems

Pain: it’s a part of every injury. But when the injury is workplace-related, the discomfort often goes beyond physical distress. Imagine, for a second, that you fall at work and injure your back. Your treatment will likely be covered by workers’ compensation insurance, but the journey toward healing—and navigating the confusing road of workers’ compensation—is […]

BrightStar Care

Just as the numbers are staggering, so are the margins for error. Roughly 12 million people receive homecare in America. To deliver that service, homecare workers drive an estimated 5 billion miles to and from their patients. Those workers must keep track of myriad medications and constantly changing health conditions—even a simple oversight or miscommunication […]

Regional Health

When Brent Phillips joined Regional Health as president and CEO early in 2015, he convened a meeting of his boards, the executive team and medical staff leadership. He organized four teams, each with a focus: patient and family experience, culture of safety and quality care, physician and caregiver engagement, and community and financial stewardship. He […]

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Winter I 2018

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