Case Studies Information Technologies

In September 2008, the University of North Carolina at Greensboro (UNCG) had about a thousand devices connected to its campus wireless network during peak hours. By September 2016, that number had jumped to more than 20,000. Now, as students come to campus with an average of five devices—cell phones, laptops, tablets—they bring with them new […]

With technology moving at warp speed, it can be tough for institutions of higher education to keep pace so that students are equipped with cutting edge skills when they graduate. It can also be challenging to help students know their career options. Tarrant County College in Fort Worth, Texas, finds a solution to both dilemmas […]

At Saint Leo University, technology is the great unifier. Founded in 1889, Saint Leo University is the oldest Catholic university in Florida, and, with more than 14,000 students, one of the largest in the United States. Although the physical campus is located just north of Tampa, the university has more than 40 education centers across […]

When Brent Phillips joined Regional Health as president and CEO early in 2015, he convened a meeting of his boards, the executive team and medical staff leadership. He organized four teams, each with a focus: patient and family experience, culture of safety and quality care, physician and caregiver engagement, and community and financial stewardship. He […]

Cal-Maine Foods Inc. has more than 45 million employees. That is, if you count the roughly 36.1 million egg layers and 9.5 million pullets—young female chickens—and breeders, which make Cal-Maine Foods the largest producer and marketer of shell eggs in the U.S. That’s a lot of birds to keep track of and each comes with […]

At Henrico County Public Schools in central Virginia, the teachers and administrators are regarded as the equivalent of the C-suite of a corporate business, and from a customer standpoint, should be treated as such. “The private sector is very focused on the customer experience. Whether it’s the external customer driving revenue or the internal customer […]

All too often, municipal websites uphold the stereotype that government is slow, complicated and difficult to interact with. As a resident, it can be challenging to determine which departments provide which services or how to navigate from one agency or department to the next. That’s exactly what the City of Indianapolis and Marion County are […]

There’s no denying that IT jobs can be stressful, and CIOs handle those stressors in different ways. For Steve Garske, witnessing—and contributing—to the life-saving work done by Children’s Hospital of Los Angeles (CHLA) is enough to push ahead. “Whenever I have a rough day, I’ll just walk the halls to gain perspective. Watching all of […]

Not to be deterred by its size, Orange County Public Schools—one of the largest districts in the country—has the ambitious goal of putting a device in the hands of each of its 203,000 students. Perhaps more notable, though, is the district’s awareness of the security risks presented by such a flood of technology. Or so […]

Turns out, there are perks to being the site of Dell Technologies’ international headquarters. In 1994, Dell relocated its home base from Austin, Texas, to Round Rock, Texas, a smaller city about 20 miles north. Round Rock offered something Austin had run out of: space large enough for a Dell campus; and many of the […]