Features Public Sector

Dallas County Community College District

The Dallas County Community College District isn’t one marked by ivory towers. On the contrary, it’s seven campuses across the hustling and bustling city known as Big D. Here, much, if not most, of the 80,000-strong student body face barriers to finding a way to either acquire a viable livelihood or to prepare themselves for […]

Collin County, Texas

When Caren Skipworth joined the Collin County, Texas, IT department in 1990, the county was running on green screen terminals software systems, those dinosaur-like computer applications that only appear now in old movies. Skipworth had worked in the private sector, which, at that time, was using desktop computers and early network technology. Collin County’s then-CIO […]

Lansing, Michigan

The City of Lansing, Michigan, wants to break the common taxpayer mindset of “put a quarter in, get a service out.” It’s hoping its new technology initiative will accomplish that, and its mobile app, “Lansing Connect,” is the first step toward that goal. “Lansing Connect” is part of Mayor Virg Bernero’s larger effort to make […]

City of Garden Grove

When Garden Grove, California, installed its first personal computers in 1994, the fifth largest city in Orange County was behind the times. Most municipalities had made that transition in the late ‘80s. But IT Director Charles Kalil says there were advantages to being a late adopter. For starters, it gave Garden Grove the opportunity to […]

Roosevelt Butler – Jefferson County, Alabama

Years before Roosevelt Butler became interim chief information officer for Jefferson County, Alabama, the county filed one of the largest municipal bankruptcies in U.S. history. As a result of that $4.23 billion black hole—exacerbated by a repealed occupational tax that brought in $70 million annually—the county slashed its IT department and laid off half of […]

David Puntenney – City of Westminster

What if a parking garage could tell you which floor had available spaces? What if the construction of a city project could be monitored by drones? What if robotics and augmented reality were used to help maintain public facilities and support public safety operations? These were among the questions buzzing around the IT department of […]

City of Naperville, Illinois

When Naperville launched Pulse Point Response in July 2016, it was the first city in Illinois to implement the life-saving mobile app. Pulse Point Response allows people who are CPR-certified to be notified when there is an emergency in their immediate area, and has created a city-wide safety net of first responders. So far, over […]

Stacey Aldrich – Hawaii State Public Library System (HSPLS)

Growing up with a historian for a father and later working for a futurist think tank in Washington, D.C., Stacey Aldrich has spent a lot of time considering where people have been and where they’re headed. Her conclusion? We don’t change as quickly as we think. Her interest in the past and present has fostered […]

Look beyond manufacturing to Indiana’s tech culture

In 2016, Salesforce.com Inc., one of the largest cloud computing companies in the United States, leased Indiana’s tallest building as part of the company’s expansion. The newly named Salesforce Tower, located in downtown Indianapolis, will bring hundreds of high-paying technology jobs to the state in areas like engineering, finance and IT. That development surprised many […]

Laurie Panella – Milwaukee County

“It’s been crazy today,” says Laurie Panella, answering her phone for a Toggle interview. She’s just gotten out of a meeting on a new ERP system and needs to return a string of phone calls from the week before. “Oh, what am I saying? It’s been crazy the past two years because the IT department’s […]

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Fall I 2019

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