Features Region: Southwest

Shane McDaniel – City of Seguin, Texas

It takes a certain amount of absurdity, Shane McDaniel acknowledges, to purposely break technology that’s long worked reasonably well and commit to a complicated and costly upgrade. Especially in the public sector, which is where McDaniel has plied his infotech expertise and leadership the past two years as the first IT director of the south-central […]

Jay Reed – Aimbridge

Hotels are always abuzz with activity. It’s almost a Broadway play, with acts including conference and guest reservations, catering and room service, meeting room scheduling, housekeeping, event management, facility maintenance, custodial, security and more. Yet guests don’t care why the elevator works or how the hotel ballroom booked a headliner, just as they might not […]

Lynn Gibson – CHRISTUS Health

There are times when a person needs to visit a doctor, but not in person. That’s the premise behind telemedicine—digital consultations and care for non-life-threatening conditions and illnesses that can provide a diagnosis and a prescription by phone or some other device. As CHRISTUS Health continues to expand its medical services in the Southwest U.S. […]

Hung Lee – Kasasa

It’s a different lens Hung Lee looks through when he thinks about information security. As chief information security officer for financial technology and marketing services firm Kasasa, he likens his approach to an orchestra: Sometimes the section of development initiatives needs a bold entrance with greater fortissimo, while security needs the subtlety of pianissimo. Not […]

Roy Bené – NexBank

It was a subject line NexBank employees had seen dozens of times before: “You have a new email from eFax.” Once opened, the email invited them to click on a link directing them to the relevant file—in this case, a PDF. And click they did. Within minutes, another email hit their inboxes, this one from […]

Todd Borland – Union Public Schools

The idea that a school district can own a student’s data—from semester transcripts and grades to awards and recognitions, even diplomas—is one that’s garnered increased acceptance in recent years. But a school system is merely a steward of that information—students are the masters. This is Todd Borland’s philosophy. As the executive director of technology for […]

Ryan J. Collins – Open Lending

He wouldn’t wish another recession on the nation, though Ryan J. Collins has to acknowledge how the last one strengthened his employer’s clout in the very specialized business of automating the auto lending process for financial institutions. Economic downturns, after all, force the Darwin effect on many industries, with survival of the fittest companies being […]

Matt Glover – Le-Vel

Picture, if you will, a plane on an upward climb. As it accelerates, the craft relies on its propellers for propulsion—but at the same time, there’s a team of workers out on the wings, changing out those very propellers to boost power. And all of this without disrupting the forward—and upward—motion. That’s how Matt Glover […]

Travis Cutright – City of Mesa

It’s not Tokyo or New York, but for Chief Information Officer Travis Cutright, the IT amenities currently being rolled out in Mesa, Arizona—the 35th largest city in the U.S.—are as cutting-edge as they come. There’s a mobile app that allows users to access and pay their utility bills from anywhere, high-speed networks in neighborhoods where reliable […]

Shawntee Cowan – Duncanville ISD

How enlightening it is to understand public education from the level of teacher to administrator. So says Shawntee Cowan, a former music teacher at the Duncanville, Texas, Independent School District for the past five years and, since May 2018, chief technology officer. “So often our technology was outdated and, as a teacher, I would get […]

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