Features Region: West

Michelle Kaufman – Distribution Management

When something is done well, it looks easy. Such is the case when logistics company, Distribution Management, receives, packs and delivers an order in one or two days, shipping to anywhere in the U.S. The company reaches coast to coast and border to border, all from only five centers in Texas, Pennsylvania, California, Missouri and […]

San Diego used citizen engagement to revamp its website

Not unlike the city itself, San Diego’s website has a warm, welcoming air. That wasn’t always the case, though. In 2009, the City of San Diego had an award-winning website, but trends and preferences change so quickly that, five years later, residents said it was outdated and difficult to navigate. The city took note and […]

Darryl Polk—Rancho Cucamonga, California

In 2016, the Obama administration invited cities across the U.S. to participate in the Police Data Initiative, a program designed to bring together governments that exemplify transparency in law enforcement. One of those cities was Rancho Cucamonga, California, a midsized bedroom and industrial community nestled in the foothills of the San Gabriel Mountains. For the […]

Mike Pettit – Ventura County, California

Waiting in line: it’s one of the great banes of twentieth century life. From the DMV to town hall to the hospital lobby—residents pay for services with their time as well as their money. Some local governments are trying to shrink lines by building apps that let residents register dogs, get building permits or learn […]

Jonathan Miller – J.D. Power

In 2011, J.D. Power President Finbarr O’Neill called J.D. Power’s former parent company McGraw Hill Financial, Inc. and asked for help. J.D. Power is best known for its consumer satisfaction research regarding new cars, and O’Neill wasn’t sure the company’s technology was competitive enough. McGraw Hill sent Jonathan Miller from New York to California to […]

Dan Castles – Telestream

When he first met Shawn Carnahan and Steve Tilley at a preschool function 22 years ago, Dan Castles says he was just trying to shoot the breeze and keep his sanity around dozens of screaming children. Castles struck up a friendship with the two other fathers and says he quickly learned that Carnahan and Tilley […]

Ted Ross – City of Los Angeles

Los Angeles has two sides: the one seen by outsiders, and the one seen by Angelenos, the people who live there. “When people think of Los Angeles, they think about Hollywood celebrities and great weather, but, as a government, we think about things like traffic,” says Ted Ross, CIO for the city of Los Angeles […]

Dan Coldiron – City of Fort Collins

Dan Coldiron’s first job for the City of Fort Collins, Colorado, seems far away from the lead technology role he now occupies. “I was the guy that ran around and got parts for the mechanics when they were working on vehicles,” he says. Having just left Colorado State University in 1984, Coldiron worked as a […]

Curt Pederson – University of Portland

Curt Pederson has made a career of turning troubled organizations around.  Now at the University of Portland, he’s gone from being berated with insults about the IT department on his first day to being hailed as a miracle worker. His solution is simpler than you might think. Pederson joined the University of Portland as CIO […]

Corona-Norco Unified School District

When it comes to IT, Corona-Norco United School District (CNUSD) is a district of pilots. That’s not a reference to flying; it describes the small-scale, short-term projects that CNUSD experiments with before launching districtwide initiatives. In fall 2016, CNUSD completed its latest pilot program when it launched its MyCNUSD portal. Designed to create personalized user […]

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